As a travel agency, Best Golf Trips is required to share your personal information with travel vendors for the purpose of booking arrangements. Best Golf Trips only shares information that is pertinent to your booking, and does not disclose your personal information to third parties outside of this booking purpose.
Best Golf Trips reserves the right to change this Policy at any time. You “the user” will be notified of such changes through disclosure on the Best Golf Trips web site.
Privacy of personal information is an important principle to Best Golf Trips. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the travel products and services we provide.
Who we are
Best Golf Trips is a full service travel agency, and we arrange travel products and services for our clients with a wide spectrum of industry suppliers. Accordingly, we deal with a number of consultants and third parties that may, in the course of their duties, have limited access to personal information we hold. We restrict their access to any personal information we hold as much as is reasonably possible.
Why do we collect personal information?
Like all travel agencies, we collect, use and disclose personal information in order to serve our clients. The primary purposes for collecting personal information are:
to make and secure reservations
issue transportation documents and vouchers
provide travel suppliers with information to complete the necessary purchasing arrangements for a wide array of travel and tourism products
What type of personal information do we collect?
We collect your personal information in several ways, including when you reserve or purchase travel services or contact our travel agency. Depending on the circumstances, here are some types of personal information that we may collect about you:
Your contact information, including your telephone number, physical address or email address;
Information about the payment method used (including the number, expiry date and CVV number of the card used to make the payment);
Information about your reservation;
Your passport number;
Your date of birth, sex and nationality;
Your interests and travel preferences;
Details about a problem you experienced;
Similar information necessary to properly identify our clients and their entitlement to the services we arrange.
How Do We Use and Share Your Information?
In the course of finalizing your reservations or purchase transactions, travel related vendors may have limited access to personal information we hold. These include airlines, golf courses, accommodations, car rental companies, and other travel related vendors. We restrict their access to any personal information we hold as much as is reasonably possible;
To determine and verify your identity and to ensure your safety;
To comply with the legislation in force, including the information requirements of the customs and immigration services;
To respond to your requests for information;
For marketing purposes, to the extent provided by law;
For any other purpose as required or permitted by law.
Best Golf Trips is not liable for the use or sharing of personal information that you provide to third-party providers and may not be held liable for the policies, procedures, or practices of such third-party providers with respect to protection of personal information.
Protecting personal information
We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information that we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof. We understand the importance of protecting personal information. For that reason, we have taken the following steps:
Best Golf Trips will never store your personal payment information;
Best Golf Trips and its affiliates will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information;
Best Golf Trips and its affiliates will store all the personal information you provide in a locked filing system or a secure cloud based system. Information no longer required will be help for a period of six years as per legal insurance requirements.
Your Right to Access and Rectify Your Personal Information
Upon written request and subject to proof of identification, you may consult the personal information that we have collected, used or shared, as required or permitted by law.
Accessing the personal information contained in your file and rectifying such personal information is free of charge. However, a small fee may be required, upon notice from us, to cover the costs of processing such requests (e.g. the cost of photocopies).
We will attempt to process your request to access or rectify your personal information within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.
Accuracy and Rectification of Your Personal Information
We make every effort to keep the personal information in our possession accurate, complete, and up to date. However, you are in the best position to quickly inform us of any changes to your personal information, and we therefore ask you to inform us of any required amendments.
At any time, you may request that the appropriate corrections be made to the personal information that we hold about you.
Any comments, questions or access or rectification requests concerning your personal information, this Policy or our internal personal information protection procedures may be addressed to:
Mr Jordan Muligan
Best Golf Trips Travel Agency
1022 Burgess Ave, PO Box 99
Bala, ON POC 1A0
We undertake to follow up on every comment, question, request or complaint.
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